How High Turnover in Cleaning Services Impacts Your Business

Key Points

  • A wide variety of common issues with cleaning services lead to high turnovers in the cleaning services industry, like low wages, minimal employee training, and undervalued staff.
  • Professional cleaners often jump ship to work for a cleaning company that pays employees above market average salaries.
  • Cleaning companies that don’t offer their employees proper training cause team members to feel frustrated and unsuccessful, forcing them to find job opportunities elsewhere.
  • If your cleaning company’s commercial janitorial staff turnover rate is high, your business can be impacted negatively by poor-quality cleaning, an inconsistent cleaning schedule, lost time and productivity, and increased business costs.
  • High turnover in the cleaning services industry means new employees are consistently cleaning your facility while learning their new job—at your expense.
  • When your cleaning company’s commercial janitorial staff turnover rate is high, it creates an inconsistent cleaning schedule and increased costs.

Staff turnover in the cleaning services industry is high, averaging around 200% and often reaching as high as 400% annually. It’s evident that losing employees is a hassle for cleaning companies, but it’s also frustrating for business owners who depend on their services.

This blog explains what causes cleaning professionals to leave their jobs, how high turnover impacts business operations, and what to look out for when hiring a commercial cleaning company.

Common Issues With Cleaning Services That Lead To High Turnover

There are a wide variety of common issues with cleaning services that lead to high turnover in the cleaning services industry:

Low Wages

Money is a motivator in many industries, and commercial cleaning is no different. Professional cleaners often jump ship to work for a cleaning company that pays employees above market average salaries. When searching for a reliable commercial cleaning contractor, find out if they value their staff by offering them competitive wages and benefits.

Minimal Training

Commercial cleaning services training is crucial for excellent performance. Companies that don’t offer their employees proper training to learn policies, procedures, best practices, and facility-specific techniques cause team members to feel frustrated and unsuccessful, forcing them to find job opportunities elsewhere. To ensure that lack of training doesn’t impact your business in the long run, hire a cleaning company that offers hands-on employee training.

Feeling Undervalued

Employees feeling undervalued is another reason for high turnover in the cleaning services industry. While cleaning isn’t always considered a glamorous job, it’s a crucial part of operating a successful business—that’s why professional cleaners should be appreciated in their line of work. If you’re looking for a cleaning and janitorial services company, ask about their policies and procedures and how they make sure employees are heard on the job.

 

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How High Turnover in Cleaning Services Impacts Your Business 3

 

How Commercial Janitorial Staff Turnover Impacts Your Business

If your cleaning company’s commercial janitorial staff turnover rate is high, it can have a negative impact on your business in the following ways:

Poor-Quality Cleaning

New employees consistently cleaning your facility means the work is being done while someone is learning their new job—at your expense. That means that high turnover in the cleaning services industry directly impacts how well your building is cleaned. While new cleaning professionals are learning efficient procedures, your facility could be suffering from poor-quality work and lost time due to training.

An Inconsistent Cleaning Schedule

When your cleaning company’s commercial janitorial staff turnover rate is high, it creates an inconsistent cleaning schedule for your business. Dirty offices and commercial buildings often leave a bad impression on your customers and employees, conveying that your business is unstable.

Increased Costs

High turnover in the cleaning services industry could also increase cleaning costs for you. When cleaning companies have to hire new employees, it results in additional annual costs for recruitment, onboarding, and lost productivity. Unfortunately, when additional costs are accrued annually, they’re absorbed by you, the customer.

Reducing Staff Turnover With Commercial Cleaning Services Training and More

At UCS, we’re well aware of the negative impact that high turnover in the cleaning services industry has on our customers. That’s why we make it a priority to ensure we’re doing everything on our end to prevent company turnover and ensure your cleaning services are completed efficiently.

Located in Grand Rapids, UCS offers our valued employees a competitive salary based on our location. We also provide a systematic approach to commercial cleaning services training that delivers excellent results. We hire the best candidates and assign them to experienced supervisors who oversee their in-house and off-site training. That way, by the time they’re ready to clean your building or facility, they’ve received guidance and instruction from an experienced supervisor.

UCS also trains stand-in staff or floaters to prevent high turnover from impacting your business. Our team of floaters is trained on the same procedures and facility-specific best practices as our in-house employees. That way, you get the same quality services you expect from us, and your business operations never miss a beat. Contact us today to learn more about the cleaning services we provide for a variety of industries, like educational institutions, industrial facilities, and construction sites.

Key Takeaways

  • Staff turnover in the cleaning services industry is high, averaging around 200% and often reaching as high as 400% annually.
  • When searching for a reliable commercial cleaning contractor, find out if they value their staff by offering them competitive wages and benefits.
  • To ensure that lack of training doesn’t impact your business in the long run, hire a cleaning company that offers hands-on training for their employees.
  • If you’re looking for a cleaning and janitorial services company, ask about their policies and procedures and how they make sure employees are heard on the job.
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