How To Tell If Your Cleaning Provider Is Doing a Good Job

If you’ve hired a cleaning provider and suspect issues with their level of service, you need to know how to tell if they’re doing the job right.


How To Know if Commercial Cleaners Are Up to Par

Did you know that the estimated annual revenue of janitorial services in the United States is $97.6 billion? The same study recently found that close to three million people worked in the cleaning services sector in the U.S. last year. If data continues to trend in the same way, the janitorial services sector market size could reach nearly $100 billion this year.

Whatever your motivation for outsourcing cleaning, you’ll want the most value for your money. That means doing your research to find a reputable service provider. But how do you know how to go about doing so? And how can you tell if your current cleaning provider might be falling short?

Let’s take a look at signs that you should reevaluate your cleaning provider.

Are You Experiencing Communication Issues?

In order for the partnership to work, you need good communication with your cleaning provider. You should be receiving prompt and respectful responses from your provider, not missed calls and unanswered voicemails. In addition, any problems you have with the provider’s service methods should be rectified in a timely fashion. If it’s not happening quickly, or at all, it’s not something to overlook. Too much can be lost in translation without effective two-way communication and mutual respect.

If your current cleaning provider isn’t doing their part in keeping clear communication, it might be time to look elsewhere for the help you need.

Dealing With Unresponsiveness

If your cleaning provider doesn’t respond to requests for change or improvement, that’s a red flag. You shouldn’t have to settle for work that’s not done to your specifications. Suppose the service provider sends untrained or unmotivated cleaning staff members to do the job or uses low-quality products. In that case, you should voice your concerns. Assess your service provider response and if it honors their commitments. If you’re not getting anywhere despite feedback, look elsewhere for cleaning service.


Turn To United Commercial Services for Commercial Office Cleaning Services


Are you looking for a reliable commercial cleaning and janitorial company serving the Grand Rapids and Traverse City areas? We’re a leading green cleaning company that adheres to sustainable business practices. And we train our workers in industry best practices so you can count on us to provide the best commercial cleaning service in the industry.

Common Signs of Staffing Issues

There are some staff-related issues to watch out for when assessing the performance of your cleaning services provider. These issues include inconsistency, missed directions, cutting corners, using improper materials, and creating potential safety hazards. It’s important to discuss any problems on these points with the commercial cleaning service provider you retain.

Consistency Issues

Nothing is as frustrating as dealing with a cleaning service provider that delivers inconsistent results. You won’t want to deal with situations where the thoroughness of the cleaning depends on the day of the week or the staff members on duty. You’ll want to speak to the service provider if the results are inconsistent. The problem could be poorly trained staff or the wrong tools for the job.

If you’re dealing with an inconsistent cleaning, you’ll want to broach the subject with the service provider. It might also be time to simply cut your losses and look elsewhere.

Lack of Follow Through

When working with reliable cleaning providers, you shouldn’t have to hand-hold cleaning staff for the results you want. The cleaning provider is supposed to train workers, ensure they know what to do, and perform quality control checks. If you have to routinely tell the cleaning staff to do this, that, or the other, you’ll want to consider whether or not it makes sense to continue working with the cleaning provider in question.

Cutting Corners With Commercial Carpet Cleaning and Other Things

You’ll also want to be on the lookout for cleaning providers that cut corners. If you’re paying for a service, you’ll want to get your money’s worth. Service providers can potentially cut corners by using products and tools that are low in quality and failing to operate in a way that is in the best interests of your staff.

Tools and Materials Issues

Using the right tools for the job is essential, and it’s just as important for workers to know what to do and how to use them. Do the cleaning service staff use proper commercial vacuums? Do they have the right mops and disinfectants to do a thorough job? When cleaning, do they use the same rags to do everything—like cleaning the toilets and wiping down counters?

Before hiring a commercial cleaner, it pays to ask the right questions. You want to know that the company you retain has the right tools of the trade and uses the right materials to get the job done right the first time.

Health and Safety Issues

Cleanliness has always been important in combating infection. If there always appears to be a flu outbreak in your office, you might want to check into what the cleaning provider is doing to help. If the office cleaning regimen isn’t rigorous enough, your office might be a health hazard.

Ensure that the cleaning company follows best practices to disinfect your office space. If you’re unsure, ask questions. A reputable service provider won’t hesitate to explain the steps it takes to ensure a clean and disinfected work environment.

If you don’t get a satisfactory answer, it might be time to find another commercial cleaning services provider. The health and well-being of your workers demands nothing less. There are plenty of cleaning providers that take their jobs seriously—hire one of them!

United Commercial Services Elevates What You Should Expect From a Cleaning Provider

Are you looking for a professional commercial cleaning and janitorial service provider to ensure your workplace is a clean and sanitary place for staff, customers, and anyone else who visits your space? We clean north of 12.5 million square feet every night and manage more than 250 professional staff members. There are plenty of cleaning providers—but there’s only one Unified Commercial Services. Get in touch to find out how we can help with your company’s cleaning needs and raise the bar for what you can expect from a committed cleaning partner.

Share this post: